NicePanel Support

Support Standards

Support can review an account, payment, service, or order when there is enough information to identify the issue. For an order-related request, include the Order ID, selected service, target link, current status, and a clear description of what needs to be checked.

Support requests are handled through 1xPanel because that is where accounts, balances, live services, and orders are managed. NicePanel keeps the standards and preparation guide on this page.

Contact Support Check the Order Process
Review scope

What support can check

The information required depends on the type of request. Sending the relevant identifiers with the first message reduces unnecessary follow-up questions.

Order status

Pending, processing, in-progress, completed, partial, or cancelled orders can be reviewed against the service notes and available order record.

Include the Order ID and current status

Drop or refill

Support can check whether the service includes refill coverage, whether the refill period is still active, and whether the link remains eligible for review.

Include the Order ID, link, and current count

Payment or balance

A missing deposit or balance issue can be checked when the payment method, amount, transaction reference, date, and payment evidence are provided.

Include the transaction ID and payment details

Service details

Support can clarify the service description, required link, stated limits, refill label, or another condition shown in the current service listing.

Include the service name or Service ID

Account access

Login, registration, account email, or profile access issues can be reviewed through the contact route connected to 1xPanel.

Use the email connected to the account

Cancellation request

Support can check whether an order is still eligible for cancellation. Eligibility depends on its status and whether processing has already started.

Include the Order ID and reason for the request
Message format

Give support something to check

“My order is not working” does not identify the order or explain what happened. A useful request connects one issue to one account, payment, service, or Order ID.

Use one request for one issue whenever possible.
Write the Order ID as text instead of sending only a screenshot.
Explain the expected result and the result currently shown.
Add screenshots only when they help verify payment, status, or count changes.
Do not send repeated messages while the same request is under review.

Order review request

Example
Order ID 123456
Service Telegram Post Views
Link https://t.me/example/123
Status In Progress
Issue The order has not moved after the start time shown in the service description. The link is still public and unchanged. Please review the order.
Do not include a social media password, login code, recovery code, session cookie, or two-factor authentication code.
Support boundaries

Some outcomes cannot be changed

Support can investigate records and available service options, but it cannot override a social network, rewrite a submitted link, or promise an outcome that the selected service does not include.

Send a Request

Support can

  • Review the available account, payment, service, and order records.
  • Check whether an order is still pending, processing, partial, cancelled, or completed.
  • Confirm whether refill or cancellation review is available under the selected service.
  • Ask for missing information or evidence needed to continue the review.
  • Explain the applicable service description, policy, or order condition.

Support cannot

  • Guarantee sales, revenue, rankings, reach, or organic engagement from an order.
  • Control removals, restrictions, algorithm changes, or account actions made by a social media platform.
  • Repair an incorrect, deleted, private, renamed, or inaccessible link when that prevents delivery.
  • Add refill coverage to a service that was sold without a refill option.
  • Promise cancellation after processing or delivery has already started.
Order Process Read what each order stage means. Service Limitations Check what services cannot promise. Cancellation Policy See when cancellation may be available. Contact Us Continue to the official contact route.